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Returns & Refunds

We want you to get the right part the first time. If you are unsure whether something fits your machine, call us before you order: 310-947-6366.

30-day returns

  • Unopened, unused items in their original packaging can be returned within 30 days of delivery.
  • Ink must be factory sealed. Printheads and electronic parts must be in their unopened, sealed packaging.
  • Non-defective returns are subject to a 15% restocking fee, and the customer pays return shipping.

Not returnable

  • Opened ink, installed or opened printheads, and electronic parts that have been powered on.
  • Printers, heat presses, cutters and other machines, special orders and software licenses, unless defective.

Damaged or defective items

Report shipping damage or a defective item within 7 days of delivery with photos. We will repair, replace or refund it, and we cover return shipping.

How to return

Email sales@dot2color.com with your order number to get a return authorization (RMA) before shipping anything back. Ship to: Dot2Color Inc., 13660 E. Bora Drive, Santa Fe Springs, CA 90670.

Refunds

Approved refunds go back to the original payment method within 5 to 7 business days after we receive and inspect the return.